Conditions d’utilisation

LAST UPDATED

May 17, 2026

OVERVIEW

This website is operated by Erica Fine Jewelry. Throughout the site, the terms "we", "us" and "our" refer to Erica Fine Jewelry.

By accessing or using our website https://www.ericafinejewelry.com/ and services (the "Services"), you agree to be bound by these Terms of Service, along with our Privacy Policy and Refund & Returns Policy.

If you do not agree, you may not access or use our Services.

STORE NATURE (MADE TO ORDER)

All products sold on our website are made to order. Each item is individually crafted after purchase.

We do not hold stock unless explicitly stated.

ELIGIBILITY

By using this site, you confirm that you are of legal age in your country of residence or have permission from a guardian.

ORDERS

When you place an order, you are making an offer to purchase.

We reserve the right to:

  • Accept or decline any order
  • Cancel an order before production begins
  • Refuse service where necessary

An order is only confirmed once payment has been processed and accepted.

PRICING AND DISCOUNTS

All prices are listed in the currency shown at checkout.

We may offer:

  • Standard promotional discounts (eligible for returns where applicable)
  • Negotiated discounts agreed directly via email or chat

Important:
Items purchased using negotiated or custom discount codes agreed outside standard website pricing are considered final sale and are not eligible for return or refund except where faulty or not as described.

CANCELLATIONS

Orders may be cancelled within 24 hours of purchase.

After 24 hours, cancellation may still be possible only if production has not started.

Once production has begun, cancellation may no longer be accepted.

REFUNDS & RETURNS

All returns are governed by our Refund & Returns Policy.

In summary:

  • Standard website items (including sale items) may be returned within 14 days of delivery
  • Items must be unused and in original packaging
  • Return shipping costs are the responsibility of the customer unless the item is faulty
  • Personalised or custom-made items are non-returnable
  • Negotiated discount orders are non-returnable

FAULTY OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery.

We may request evidence such as photos or order details.

We will offer a replacement, repair, or refund where appropriate.

SHIPPING AND DELIVERY

Delivery times are estimates only and may vary depending on location.

We are not responsible for delays caused by couriers, customs, or external events.

Once an order is shipped, risk transfers to the customer.

INTELLECTUAL PROPERTY

All content on this website, including images, designs, logos, and product listings, is the property of Erica Fine Jewelry and may not be copied or used without permission.

PROHIBITED USE

You agree not to:

  • Use the site for unlawful purposes
  • Attempt fraud or chargeback abuse
  • Copy or resell content
  • Interfere with website functionality
  • Use automated scraping tools

We reserve the right to refuse service if misuse is detected.

THIRD PARTY SERVICES

We use third-party providers including Shopify (store hosting) and PayPal (payment processing).

We are not responsible for third-party service policies or actions.

LIMITATION OF LIABILITY

We are not liable for:

  • Indirect or consequential damages
  • Delays in delivery
  • Losses caused by third-party carriers
  • Issues beyond our reasonable control

All products are provided on an “as available” basis.

GOVERNING LAW

These Terms are governed by the laws of the United Kingdom.

CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of changes.

CONTACT

For any questions regarding these Terms:
sales@ericafinejewelry.com