Frequently Asked Questions

We specialize in exquisite fine jewellery, including engagement rings, wedding bands, earrings, pendants, and bracelets. Our curated collection features timeless classics and contemporary designs, crafted with your choice of brilliant moissanite, lab-grown diamonds, or natural diamonds.

Moissanite is a distinct, stunning gemstone in its own right, not a diamond simulant. It is prized for its exceptional brilliance (more fire than a diamond), durability (9.25 on the Mohs scale, second only to diamond), and exceptional value. While they look spectacular together, moissanite and diamond are different gemstones with unique optical and chemical properties.

Moissanite offers a remarkable combination of beauty, durability, and value that makes it a premier choice for fine jewellery:

• Unmatched Brilliance & Fire: Moissanite has a higher refractive index than diamond, resulting in more sparkle and dramatic rainbow flashes (fire).
• Exceptional Durability: At 9.25 on the Mohs scale, moissanite is the second hardest gemstone on earth, making it perfectly suited for everyday wear in engagement rings and other jewellery.
• Outstanding Value: You can achieve a much larger, more brilliant look for a fraction of the cost of a diamond of comparable size.
• Ethical & Sustainable: Every moissanite is created in a lab with minimal environmental impact, ensuring a truly conflict-free origin.
• Clarity & Quality: Our moissanite is selected for exceptional clarity and cut, offering a stunning, eye-clean appearance.

Yes, lab-grown diamonds are 100% real diamonds. The only difference is their origin. They are created in controlled environments. Chemically, physically, and optically, they are identical to natural diamonds.

Yes, we do! We're delighted to create custom jewellery that brings your vision to life. Whether you have a specific design in mind or need guidance, our team is here to help. Reach out via the chat button to discuss crafting a piece that's uniquely yours.

We take 8 to 10 working days to handcraft and finish each piece, as we never compromise on quality. The estimated shipping date is displayed on each product page. For specific timelines, please contact us.

Absolutely. We are committed to ethical sourcing. Our moissanite is created sustainably in labs. We also offer ethically sourced lab-grown diamonds and natural diamonds adhering to strict Kimberley Process standards. You can shop with complete peace of mind.

Our team hand-selects every moissanite and diamond to ensure maximum sparkle, clarity, and cut. Each stone is carefully evaluated by our experienced artisans, guaranteeing the highest quality for your piece.

Yes! Every piece comes with a detailed authenticity certificate specifying the metal purity and the specifications of the center stone (moissanite or diamond), ensuring transparency.

Absolutely! This is our speciality. Any design can be created with moissanite, lab-grown diamonds, natural diamonds, coloured gemstones, or birthstones. Simply let us know your preference.

Yes, all our jewellery is fully customizable. We can modify metal type, stone type/size, and design details. Contact us with your requirements.

All our jewellery is crafted from genuine solid metals, including sterling silver, 10K, 14K, 18K gold, and 950 platinum. We never work with plated materials, ensuring lasting quality and value in every piece.

Yes, we do! You can add your engraving details when placing your order. If you'd like to add engraving after ordering, simply email us your message before your order ships, and we'll ensure your piece is personalized exactly as you envision.

For direct inquiries, please email us at sales@ericafinejewelry.com. For immediate assistance, use the chat button in the bottom right corner - we're always happy to help! Follow us on Instagram @ericafinejewelry for the latest updates and inspiration.

Shipping times vary by destination and begin after the production period indicated on each product page.

• United Kingdom: 2 working days
• Europe: 3–5 working days
• USA: 4–6 working days
• International (other destinations): 5–8 working days

Please note these are estimated delivery times and may vary slightly depending on your specific location. If you have any questions or need assistance tracking your order, please don't hesitate to contact us -we're always here and happy to help!

Yes, we provide complimentary express shipping on all orders. Every shipment is fully insured to ensure your jewelry arrives safely.

Yes, we ship to over 80 countries worldwide, including the USA, Canada, UK, India, Australia, New Zealand, and throughout Europe, Africa, the Middle East, and South America. We're committed to making our fine jewelry accessible globally, so you can experience the elegance of our craftsmanship no matter where you are.

Yes, we offer a paid rush order service for faster delivery. Please contact us before placing your order to arrange expedited processing and shipping.

Yes, we offer expedited production services for customers who need their jewelry sooner. As each piece is meticulously handcrafted to order, rush production fees vary depending on the complexity and timeline required. Please contact us before placing your order to discuss availability and pricing for faster turnaround.

Customs duty requirements vary by destination country.

No customs duties apply for shipments to: USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, Middle East, and South America.

Canada and Europe: Customs duties may apply but typically will not exceed approximately $30 USD.

If any customs duties are due, our shipping partner will contact you directly to arrange payment.

We want you to love your jewelry. Here are our policies to ensure your complete satisfaction:

Returns: Items may be returned within 14 days of delivery. Please initiate your return within 5 days of receiving your order and ensure the item is shipped back within 14 days from the delivery date.

Exchanges: We accept exchanges within 14 days of delivery for ready-to-ship jewelry and items listed on our website. Please note that custom orders are final and cannot be returned or exchanged.

Cancellations: Orders may be cancelled within 24 hours of placement at no charge.

All returned items must be in original, unworn condition with original packaging. If you have any questions about our policies or need assistance with a return or exchange, please don't hesitate to contact us.

If you decide to return an item, you are responsible for the cost of return shipping. Please ensure your item is securely packaged to avoid damage during transit.

Free return shipping is available exclusively for UK customers.

If you have any questions about the return process, please contact us and we'll be happy to assist.

No, custom and personalized orders are final and cannot be returned or exchanged. Since these pieces are meticulously handcrafted to your exact specifications and uniquely tailored for you, we are unable to accept returns.

We recommend carefully reviewing all order details, specifications, and customization options before confirming your purchase. If you have any questions or need clarification about your custom order, please contact us before placing it - we're here to help ensure your piece is perfect.

Once we receive your returned item and verify its condition, we will process your refund within 2 business days. Please note that depending on your payment method and financial institution, it may take an additional 5–10 business days for the refund to appear in your account.