Frequently Asked Questions

We specialize in exquisite diamond jewellery, including engagement rings, wedding bands, earrings, pendants, and bracelets. Our curated collection features both timeless classics and contemporary designs to suit every style.

Yes, we do! We're delighted to create custom jewellery that brings your vision to life. Whether you have a specific design in mind or need guidance developing your ideas, our team is here to help. Simply reach out via the chat button in the bottom right corner to discuss your vision, and we'll craft a piece that's uniquely yours.

We take 8 to 10 working days to handcraft and finish each piece, as we never compromise on the quality of our products and diamonds. Processing time may vary depending on the specific item. For clarity, we display the estimated shipping date on each product page so you know exactly when to expect your order.

If you have questions about a specific piece, please contact us - we're always happy to help!

Yes, all our jewellery is conflict-free and ethical. We exclusively use lab-grown diamonds, which are created in controlled environments without the harmful practices associated with traditional diamond mining. This ensures our diamonds are never sourced from conflict zones or linked to human rights issues, giving you complete peace of mind with your purchase.

Yes, lab-grown diamonds are 100% real diamonds. The only difference is their origin -lab-grown diamonds are created in controlled environments, while natural diamonds form in the earth's mantle. Chemically, physically, and optically, they are identical to natural diamonds, with the same hardness, brilliance, and fire.

Our team hand-selects every diamond to ensure maximum sparkle and fire. Each stone is carefully evaluated and crafted by our experienced artisans, guaranteeing the highest quality for your piece.

Yes, we do! Every piece of jewellery comes with an authenticity certificate that includes complete details about the metal purity and diamonds used, ensuring transparency and peace of mind with your purchase.

Absolutely! We can create any piece using a variety of stones, including natural diamonds, lab-grown diamonds, coloured diamonds, moissanite, gemstones, and birthstones. Simply let us know your preferences, and we'll bring your vision to life.

Yes, all our jewellery is fully customizable. We can modify any design based on your preferences, from metal type to diamond specifications. Simply contact us with your requirements, and we'll be happy to create your perfect piece.

All our jewellery is crafted from genuine solid metals, including sterling silver, 10K, 14K, 18K gold, and 950 platinum. We never work with plated materials, ensuring lasting quality and value in every piece.

Yes, we do! You can add your engraving details when placing your order. If you'd like to add engraving after ordering, simply email us your message before your order ships, and we'll ensure your piece is personalized exactly as you envision.

For direct inquiries, please email us at sales@ericafinejewelry.com. For immediate assistance, use the chat button in the bottom right corner - we're always happy to help! Follow us on Instagram @ericafinejewelry for the latest updates and inspiration.

Shipping times vary by destination and begin after the production period indicated on each product page.

• United Kingdom: 2 working days
• Europe: 3–5 working days
• USA: 4–6 working days
• International (other destinations): 5–8 working days

Please note these are estimated delivery times and may vary slightly depending on your specific location. If you have any questions or need assistance tracking your order, please don't hesitate to contact us -we're always here and happy to help!

Yes, we provide complimentary express shipping on all orders. Every shipment is fully insured to ensure your jewelry arrives safely.

Yes, we ship to over 80 countries worldwide, including the USA, Canada, UK, India, Australia, New Zealand, and throughout Europe, Africa, the Middle East, and South America. We're committed to making our fine jewelry accessible globally, so you can experience the elegance of our craftsmanship no matter where you are.

Yes, we offer a paid rush order service for faster delivery. Please contact us before placing your order to arrange expedited processing and shipping.

Yes, we offer expedited production services for customers who need their jewelry sooner. As each piece is meticulously handcrafted to order, rush production fees vary depending on the complexity and timeline required. Please contact us before placing your order to discuss availability and pricing for faster turnaround.

Customs duty requirements vary by destination country.

No customs duties apply for shipments to: USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, Middle East, and South America.

Canada and Europe: Customs duties may apply but typically will not exceed approximately $30 USD.

If any customs duties are due, our shipping partner will contact you directly to arrange payment.

We want you to love your jewelry. Here are our policies to ensure your complete satisfaction:

Returns: Items may be returned within 30 days of delivery. Please initiate your return within 21 days of receiving your order and ensure the item is shipped back within 30 days from the delivery date.

Exchanges: We accept exchanges within 30 days of delivery for ready-to-ship jewelry and items listed on our website. Please note that custom orders are final and cannot be returned or exchanged.

Cancellations: Orders may be cancelled within 24 hours of placement at no charge.

All returned items must be in original, unworn condition with original packaging. If you have any questions about our policies or need assistance with a return or exchange, please don't hesitate to contact us.

If you decide to return an item, you are responsible for the cost of return shipping. Please ensure your item is securely packaged to avoid damage during transit.

Free return shipping is available exclusively for UK customers.

If you have any questions about the return process, please contact us and we'll be happy to assist.

No, custom and personalized orders are final and cannot be returned or exchanged. Since these pieces are meticulously handcrafted to your exact specifications and uniquely tailored for you, we are unable to accept returns.

We recommend carefully reviewing all order details, specifications, and customization options before confirming your purchase. If you have any questions or need clarification about your custom order, please contact us before placing it - we're here to help ensure your piece is perfect.

Once we receive your returned item and verify its condition, we will process your refund within 2 business days. Please note that depending on your payment method and financial institution, it may take an additional 5–10 business days for the refund to appear in your account.